Legal · Procedures
How We Handle Complaints
Every complaint is acknowledged, investigated, and resolved by our compliance team within a clear timeline.
1
Step 1 · Contact Support
Email complaints@ackofunded.com with your registered email, account details, and a clear description of the issue.
2
Step 2 · Acknowledgement
We will acknowledge your complaint within 2 business days and provide a reference number.
3
Step 3 · Investigation
Our compliance team reviews all relevant data, including trade logs, platform activity, and communication records.
4
Step 4 · Resolution
We aim to resolve complaints within 14 business days. You will receive a written response with our findings and any corrective actions.
5
Step 5 · Escalation
If you are unsatisfied with the resolution, you may request an internal review by a senior compliance officer.
All complaints: complaints@ackofunded.com